If you have questions that were not answered above, please contact: hello@artbooksonline.eu
Yes. If you wish, you can order as a "guest" without registration.
A customer account makes ordering even quicker. You can save several shipping- and invoice addresses. Also, you are able to track your order's current delivery status. Your order history gives you an overview on what you bought when. And you can create a wishlist. You will receive special discounts and offers.
Geben You can easily create your account in a few steps: enter your email address and password and click „Submit“. To confirm your registration, please follow the link you receive in an email. You have successfully created your account and can now save shipping and invoice addresses, payment options, a wishlist, etc.
This is how:
Once you have sent your order you sadly cannot add any titles. Still, if you separately order several times on one day, you will only be charged shipping costs once. If you happen to order more than once on one day, please send an email to: hello@artbooksonline.eu mentioning our order numbers so we can recharge your payment option used with the additionally paid shipping costs.
Yes, you can return any order within 14 days of the parcel’s arrival at your door. The invoice total will then be refunded. Please find further information on returns at our general terms and conditions section (german only).
Please contact: hello@artbooksonline.eu
At artbooksonline you have the following payment options upon ordering:
Yes. Once your order has been processed, we will send an invoice to your email address.
Within the EU we ship via UPS or DHL. Shipping costs for orders less than 100€ are 7,50€. For orders more than 100€ in value, shipping is free of charge.
To Switzerland we ship with DHL. Shipping costs for orders below 150€ are 12€. For orders exceeding 150€ in value, shipping is free of charge.
Within Germany we ship with DHL. Shipping costs are 3,50€ for orders below 75€. Orders more than 75€ in value, will be shipped free of charge.
The shipping costs for other destinations outside the EU depend on weight, value and ship-to address. The actual costs are being calculated during the order process. Simply follow the steps and you'll see.
Caring for our books to arrive in perfect condition, we will take time to pack them securely and well before shipping them. For this we use recycled, sturdy and water resistantly coated cartons as well as packing the books in corrugated cardboard or bubble wrap. Here you can watch how the books are prepared for the shipment.
Once your order has been confirmed, it will be prepared for shipment. All orders arriving before 10 o’clock will be sent on the same day (Mondays to Fridays). Orders arriving after 10 o’clock will regularly be sent on the next weekday. Shipping duration for both DHL and UPS vary slightly, still, orders will regularly arrive within 3 business days at any location.
Yes. You will receive a confirmation email with the tracking number, enabling you to check the status of your parcel’s delivery at any stage. If you have a customer’s account, you can find the tracking number within your order history.
Upon ordering you will have to give the following information:
As you can find in our data protection section of our terms and conditions, your information is only forwarded to 3rd parties if this is either necessary to ensure transport (via DHL / UPS) or payment (Paypal).
Personal data is collected, processed and used in accordance with the Federal Data Protection Law. Your data is protected by a secure online connection (TSL) during the online transfer of information.
In most cases the books you can find artbooksonline are available. Sometimes there might be articles that are currently not in stock but that we are able to ship within a few days. Very rarely titles still on the website can already be sold out. Although we regularly keep stocklists and double-check our product availability, titles might be missing although database information states that they are still in stock. In such rare cases we will of course inform you immediately.
Most titles are remaining stock from international museums and publishers. As we mainly buy large convolutes of titles we can buy books at reasonable prices and can therefore offer amazing discounts.
According to fixed book prices, certain books may only be sold in certain regions at the price set by the publisher, and we have to abide by this.
Most of our books are new, shrink-wrapped and in perfect condition.
If in rare cases books aren't in perfect condition, we mark these with (*Hurt). You'll find further information on the book's condition in the bibliographical details – some books aren't in mint condition or have a remainder mark on the cut. These books are often remainders, second hand books, or warehouse discoveries and some are even rare titles.
Because of changes in availability and demand the prices are sometimes aligned accordingly.
As we buy overstock from publishers and museums, some titles are only available in very limited quantities. Depending on the demand they can sell out very quickly. Accordingly it can be good to order quick!
In some rare cases we can luckily restock on sold-out titles and are able to offer them again.
If you order books with us, you can collect them at Deutzer Freiheit 107, 50679 Cologne, GERMANY during our opening times: MON-FRI 8:00 to 17:00 o’clock (except bank holidays). Please let us know at least 2 days beforehand, to have the books ready to be collected. There you can also file through all our available titles and buy them directly. Also, we do warehouse-sales and pop-up stores of which you will be informed if you subscribe to our newsletter or our facebook page.
If you have questions that were not answered above, please contact: hello@artbooksonline.eu